Refund policy

We want you to love your Conversation Pieces purchase, and your satisfaction is of utmost importance to us. If for any reason you are not completely satisfied with your order, please review our Return and Refund Policy below:

1. Eligibility for Returns:
To be eligible for a return, the item must be in its original condition, unused, and in the same packaging as received.
Customized or personalized items are non-returnable, except in the case of a manufacturing defect or damage during transit.

2. Initiation of Return:
To initiate a return, please contact our customer support team within 14 days of receiving your order. You can reach out to us at [customer support email/phone number] with your order number, a brief description of the reason for the return, and any supporting images if applicable.

3. Return Process:
Once your return request is approved, we will provide you with instructions on how to return the item to us.
You are responsible for securely packaging and shipping the item back to our designated address using a trackable shipping method. Any shipping costs incurred during the return process will be the customer's responsibility.

4. Inspection and Refund:
Upon receiving the returned item, our team will inspect it to ensure it meets the eligibility criteria for a refund.
If the item is approved for a refund, we will process the refund to your original payment method within 5-7 business days.

5. Refund Amount:
The refund amount will be for the purchase price of the item(s) returned, excluding any shipping or handling charges paid during the initial purchase.
In case of a promotional discount or coupon code applied during the purchase, the refunded amount will reflect the discounted price.

6. Damaged or Defective Items:
If your item arrives damaged or with a manufacturing defect, please notify us immediately upon receipt. We will arrange for a replacement or issue a full refund, including any shipping costs.

7. Non-Refundable Items:
Gift cards, digital downloads, and any items not in their original condition are non-refundable.

8. Exchange Policy:
We currently do not offer direct exchanges. If you wish to exchange an item, please follow the return process outlined above and place a new order for the desired item.

9. Customer Support:
Our customer support team is here to assist you with any inquiries or concerns related to returns and refunds. Feel free to contact us at conversationpieces702@gmail.com for prompt assistance. 

At Conversation Pieces, we are dedicated to ensuring a seamless and transparent return and refund process. Our goal is to provide you with empowering art that brings joy and inspiration to your life.