Shipping Policy — Conversation Pieces

Conversation Pieces creates thoughtful gifts and branded products for personal celebrations, workplace appreciation, government organizations, conferences, and trade shows. We prepare each order with care and want you to understand what to expect from ordering through delivery.

1. Order Processing

Ready-to-ship items: Please allow an estimated 1–3 business days before shipment after payment and complete order information are received.

Customized and personalized items: Please allow an estimated 10–14 business days before shipment after payment, required personalization details, and final design approvals are received. This timeframe includes ordering and receiving blanks or materials, customization, quality checks, and packaging.

Processing times depend on product availability, order quantity, customization requirements, and our current production schedule. Any different timeline shown on a product listing or confirmed in your approved quote will apply to that order.

Business days exclude weekends and holidays. Processing time is separate from shipping transit time.

2. Bulk, Corporate, Government, and Event Orders

Bulk orders and projects requiring extensive customization may need additional preparation time. We review material availability, quantities, customization requirements, and production capacity before confirming your estimated shipping timeframe.

Please share any event date or required delivery date before placing your order so we can confirm whether the requested schedule is achievable.

Rush production must be confirmed before ordering and may involve additional charges. Selecting express shipping does not shorten sourcing, customization, or production time.

3. Shipping Methods and Rates

Available shipping methods and charges are shown at checkout or confirmed in your custom-order quote. Options depend on the delivery destination, package size and weight, and the products ordered.

Shipping charges for bulk or custom projects will be listed in your quote or confirmed before payment.

4. Delivery Estimates

Shipping transit begins after the carrier receives your package. Allow time for both order processing and delivery when planning your purchase.

Delivery estimates depend on the shipping service and destination. Carrier schedules, holidays, weather, and customs clearance may affect arrival dates. Estimated delivery dates are not guaranteed arrival dates.

5. Shipping Confirmation and Tracking

Once your order ships, we will email your shipping confirmation and available tracking information to the address provided with your order.

For questions about an order that has not yet shipped, contact us with your order number.

6. Shipping Address and Changes

Please review your delivery address carefully, including apartment, suite, or unit numbers.

If you need to correct an address, contact us as soon as possible. Address changes cannot be guaranteed after shipment. Any additional charges for address corrections or reshipping due to customer-provided address errors will be communicated before arrangements are made.

7. International Orders

International shipping is available only for destinations offered at checkout or confirmed in your quote.

Import duties, taxes, and customs fees may apply and are the recipient’s responsibility unless expressly included at checkout or in the approved quote. Customs clearance may extend delivery times.

8. Delays and Delivery Concerns

If we cannot ship within the stated or agreed timeframe, we will contact you with an updated estimate and the option to accept the delay or cancel the unshipped items for a prompt refund, including applicable shipping charges.

If your shipment appears lost, arrives damaged, or has missing items, please contact us promptly. Include your order number, tracking information, and photographs of any damage to the items and packaging. We will review the issue and help arrange the appropriate next steps.

9. Contact Us

For help with shipping, order updates, customization timelines, or event deadlines, email contactus@conversationpieces702.com or visit our Contact Us page.

Please include your order number when contacting us about an existing order. We’re happy to help you plan a thoughtful gifting experience.

Conversation Pieces — Turning Appreciation into Impact™